Privacy Promise

Privacy Policy

Effective as of May 09, 2018

Protecting your private information is our priority. This Statement of Privacy applies to visitbend.com and Bend VCB and explains what personal information we collect, what we do with it, what we don’t do with it, and how we keep it safe — and how you can manage your consent or restrict data collection and processing. For the purposes of this Privacy Policy, unless otherwise noted, all references to Bend VCB include visitbend.com and Visit Bend. The Visit Bend website is an information and reference site. By using the Visit Bend website, you consent to the data practices described in this statement.

The Bend City Council created, empowered, and funded Visit Bend (formerly the Bend Visitor & Convention Bureau) to develop and build Bend’s tourism industry. Visit Bend is an economic development organization whose primary function is to create an effective mix of marketing, sales, and service programs, which are designed to produce a positive economic impact of visitor and convention spending in Bend. As a result, there is a substantial public interest in ensuring that the public funds are used in a responsible, effective manner. Anonymous data collection and statistical reporting is paramount in demonstrating accountable use of tax revenue. Bend VCB is a nonprofit organization.

Privacy Compliance Certification

Visit Bend has PCI Compliancy certification.

Collection of your Personal Information

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Visit Bend’s public message boards, this information may be collected and used by others.

We only collect the minimum amount of data necessary to deliver an optimal experience to you. Your data comes from a variety of sources upon your explicit consent, including visitation behavior on visitbend.com; engagement with our email messages; preferences stored in browser cookies; Visit Bend advertisement engagement; and form data such as name, email address, mailing address, and preferences from forms on visitbend.com and our data partners. Our data partners append general technographic and demographic data to your information, which may include predicted values or ranges for household income, education level, home value, presence of children based on user location.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information

Visit Bend collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Visit Bend may also use your personally identifiable information to inform you of other products or services available from Visit Bend and its affiliates.

Sharing Information with Third Parties

Visit Bend may sell, rent, or lease customer information to third parties for the following reasons:

1. marketing related purposes

Visit Bend may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Visit Bend, and they are required to maintain the confidentiality of your information.

Visit Bend may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Visit Bend or the site; (b) protect and defend the rights or property of Visit Bend; and/or (c) act under exigent circumstances to protect the personal safety of users of Visit Bend, or the public.

Tracking User Behavior

Visit Bend may keep track of the websites and pages our users visit within Visit Bend, in order to determine what Visit Bend services are the most popular. This data is used to deliver customized content and advertising within Visit Bend to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Visit Bend. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Visit Bend website.

Use of Cookies

The Visit Bend website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Visit Bend pages, or register with Visit Bend site or services, a cookie helps Visit Bend to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Visit Bend website, the information you previously provided can be retrieved, so you can easily use the Visit Bend features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Visit Bend services or websites you visit.

We use Google Analytics for aggregated, anonymized website traffic analysis. In order to track your session usage, Google drops a cookie (_ga) with a randomly-generated ClientID in your browser. This ID is anonymized and contains no identifiable information like email, phone number, name, etc. We also send Google your IP Address. We use GA to track aggregated website behavior, such as what pages you looked at, for how long, and so on. This information is important to us for improving the user experience and determining site effectiveness. If you would like to access what browsing information we have – or ask us to delete any GA data – please delete your _ga cookies, reach out to us via this form, and/or install the Google Analytics Opt-Out Browser Add-On.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information

Visit Bend secures your personal information from unauthorized access, use, or disclosure. Visit Bend uses the following methods for this purpose:

1. SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Children Under Thirteen

Visit Bend does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Disconnecting your Visit Bend Account from Third Party Websites

You will be able to connect your Visit Bend account to third party accounts. BY CONNECTING YOUR VISIT BEND ACCOUNT TO YOUR THIRD PARTY ACCOUNT, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE CONSENTING TO THE CONTINUOUS RELEASE OF INFORMATION ABOUT YOU TO OTHERS (IN ACCORDANCE WITH YOUR PRIVACY SETTINGS ON THOSE THIRD PARTY SITES). IF YOU DO NOT WANT INFORMATION ABOUT YOU, INCLUDING PERSONALLY IDENTIFYING INFORMATION, TO BE SHARED IN THIS MANNER, DO NOT USE THIS FEATURE. You may disconnect your account from a third party account at any time. Users may learn how to disconnect their accounts from third-party websites by visiting their “My Account” page. Users may also contact us via email or telephone.

E-mail Communications

From time to time, Visit Bend may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.

If you would like to stop receiving marketing or promotional communications via email from Visit Bend, you may opt out of such communications by Customers may unsubscribe from emails by or “clicking on the UNSUBSCRIBE button.”

External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Changes to this Statement

Visit Bend reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Visit Bend welcomes your questions or comments regarding this Statement of Privacy. You can update your consent preferences, request a copy of all your personal data from us, make corrections to your data stored in our systems, or request the complete removal of all your personal data from our systems by contacting the Data Protection Officer.

Bend VCB

750 NW Lava Rd., Ste. 160
Bend, Oregon 97703

Email Address

info@visitbend.com

Telephone Number

541 . 382 . 8048